Privacy Policy

Last updated: December 2024

1. Introduction

At Chempeh, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

We comply with the Data Protection Act, 2012 (Act 843) of Ghana and other applicable data protection laws.

2. Information We Collect

Personal Information

  • Name, email address, and phone number
  • Profile photo and account preferences
  • Payment information (processed securely by our payment partners)
  • Government-issued ID for verification purposes

Usage Information

  • Device information and IP address
  • Browsing history and search queries on our platform
  • Booking history and communication with Hosts/Guests
  • Location data when you use our mobile app

3. How We Use Your Information

We use your information to:

  • Facilitate bookings between Guests and Hosts
  • Process payments and send transaction confirmations
  • Verify identity and prevent fraud
  • Send important updates about your bookings
  • Improve our platform and personalize your experience
  • Comply with legal obligations in Ghana

4. Information Sharing

We share your information with:

  • Other Users: Hosts see Guest names and booking details; Guests see Host contact information for confirmed bookings
  • Service Providers: Payment processors, SMS providers, and cloud hosting services
  • Legal Authorities: When required by Ghanaian law or court order

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate security measures to protect your information, including:

  • Encryption of sensitive data in transit and at rest
  • Secure payment processing through certified partners
  • Regular security audits and vulnerability assessments
  • Access controls limiting who can view your data

6. Your Rights

Under Ghanaian data protection law, you have the right to:

  • Access your personal data we hold
  • Request correction of inaccurate information
  • Request deletion of your account and data
  • Withdraw consent for marketing communications
  • Lodge a complaint with the Data Protection Commission

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal compliance purposes for up to 7 years as required by Ghanaian tax and business laws.

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage patterns, and personalize content. You can control cookie settings through your browser preferences.

9. Children's Privacy

Our platform is not intended for children under 18. We do not knowingly collect information from minors. If you believe a child has provided us with personal data, please contact us immediately.

10. Contact Us

For privacy-related inquiries, contact us:

Email: hello@chempeh.com
Phone: 0244995050
Address: Accra, Ghana